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| Job ID | Job Title | Industry Sector | Location | Salary | Salary Details | Type | Opened | ||
| 102 | Residential Property Manager | Property | Reading | £35000 | Permanent | 01/07/09 | |||
| Description | |||||||||
| Job title Key Account Property Manager Requirements Minimum 2 yrs Block Management Experience, professional qualifications would be an advantage. Region Reading Department Residential Management Team Purpose of job As part of the Residential Management Team, to assist in the delivery of high quality residential facilities management services and to undertake training in Residential Facilities Management. Nature and Scope Our client manages the residential properties owned by its parent company, together with a variety of external clients. The management of the properties, which are spread across the UK, is carried out by teams specialising in the type of management services provided. Accountabilities The Property Managers role is to undertake the administration and management of the service charges of a number of residential blocks. Specifically the tasks include 1.1 Resident and Client Liaison 1.2 Property Inspections1.3 Repairs 1.4 Contractor Appointment and Management 1.5 Health and Safety 1.5 Service Charge Budgeting 1.6 Credit Control 1.7 Residents Meetings 1.8 Data input updating 1.9 Landlord and Tenant and recent management practice 1.10 Staff Interaction 1.11 Other Duties 1.1Resident and Client Liaison To build relationships with residents and to deal with all residents queries and correspondence. 1.1.1 To ensure that day to day telephone, email and written queries from clients, residents, contractors etc. receive timely and appropriate responses in accordance with the published customer service charter. 1.1.2 In both written and oral replies to ensure high levels of professionalism and to preserve the companies legal position. 1.1.3 To refer problematical or controversial matters to the Regional Operations Director. 1.2 Repairs To participate with the Residential Management Team in arranging repairs on a timely basis, adopting the agreed procedures. 1.2.1 To liaise with external surveyors on points of technical complexity and to discuss larger items of repair. 1.2.2 Ensure insurance claims are efficiently administered. 1.2.3 Wherever possible to ensure that repairs are undertaken within budgetary limits and to advise the Regional Operations Director when this is not the case. 1.2.4 To follow the appropriate statutory process on the consultation of leaseholders on repairs where required. 1.2.5 To ensure that repairs are followed up to confirm they are undertaken to required timescale and standard. 1.3 Contractor Appointment and Management 1.3.1 Preparing contract tendering documentation. 1.3.2 Identifying likely contract partners and tendering. 1.3.3 Reviewing tenders, their HS policies, method statements etc and negotiate with contractors. 1.3.4 Prepare contract documentation and appoint contractors. 1.3.5 Retender contracts where required. 1.3.6 Approve invoices. 1.4 Health and Safety 1.4.1 To keep abreast of all Health and Safety legislation as it applies to the developments you manage. 1.4.2 To apply rigorously all good Health and Safety practice and Health and Safety Company procedures. 1.4.3 To immediately highlight in writing any areas of Health and Safety noncompliance to the Regional Operations Director. 1.5 Service Charge Budgeting 1.5.1 In collaboration with the Service Charge Accounting Team, Prepare annual service charge budgets on a timely basis. 1.5.2 Circulate draft budgets, present to residents associations, management companies, landlords, where necessary, and obtain necessary approval. 1.5.3 Provide new service charge figures to appropriate team to put new charges on E.C.S. 1.5.4 Circulate approved budgets with associated paperwork. 1.5.5 Manage service charge expenditure within agreed budgeting levels 1.6 Credit Control To minimise service charge and ground rent arrears by rigorous application of the Arrears Procedure and personal initiative. 1.6.1 To review arrears on a weekly basis ensuring appropriate action is taken. 1.6.2 To ensure arrears letters and notices and accompanying correspondence are issued on a timely basis. 1.6.3 Contact residents to discuss arrears positions and gain an understanding of the problems. 1.6.4 Make notes of arrears actions to follow up. 1.6.5 Prepare serious arrears cases for court, ensuring solicitors have wholly accurate information and where necessary attend proceedings. 1.7 Residents Meetings 1.7.1 Attend residents meetings in accordance with our management contract, annual budget presentations or accounts presentations as required 1.7.2 Undertake appropriate action, following meeting. 1.8 Data input and updating To assist in the correct input and updating of data on ECS system. 1.8.1 To undertake reviews of data from time to time. 1.8.2 To assist in the development of ECS and the handling of property management information 1.8.3 To ensure all changes of lessee and property details notified to you are correctly updated to ECS. 1.9 Landlord and Tenant and recent management pract | |||||||||
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| You can phone James Smith about this job on 0844 880 7855. | |
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